Page 132 - SP2025

Strategic Plan 2025 - 2030 | MEITD

This strategic objective focuses on leveraging digital technologies to transform MEITD ’s service
delivery processes, ensuring greater efficiency, accessibility, and stakeholder satisfaction.
Digitalization of services encompasses the adoption of innovative platforms, tools, and systems to
streamline operations, enhance transparency, and provide user-friendly solutions for stakeholders,
including educational institutions, industries, students, and the public.

The objective aims to modernize MEITD ’s internal workflows and external engagements by
automating routine tasks, enabling real-time data tracking, and offering digital access to services. By
embracing digital transformation, MEITD ensures that its initiatives align with Sarawak ’s broader
vision of becoming a digitally connected and technologically advanced state.

3. Enhanced transparency and
1. Streamlined and efficient service delivery
across MEITD ’s operations. accountability through real-time data
availability.
2. Increased accessibility of services for
4. Improved stakeholder satisfaction with the
stakeholders, regardless of location.
ease and convenience of digital services.
5. Stronger alignment with Sarawak ’s digital
transformation goals.

1. Percentage of services transitioned to 4. Stakeholder satisfaction ratings for digital
digital platforms. service delivery.
2. Reduction in average processing time for 5. Frequency of cybersecurity incidents or
applications and requests. breaches.
3. Number of stakeholders accessing and
utilizing digital platforms annually.

©2025 Ministry Of Education, Innovation And Talent Development Sarawak 116