Page 131 - SP2025

Strategic Plan 2025 - 2030 | MEITD

1. Stakeholder satisfaction ratings on 4. Number of stakeholder engagement
service quality and responsiveness. sessions conducted annually.
2. Average processing time for service 5. Reduction in service-related
requests or applications. complaints or grievances.

3. Percentage of services delivered
digitally or through innovative
platforms.

Service Excellence Program Rural and Underserved Outreach
Initiatives
Launch a program to review and optimize
key service delivery processes, ensuring Design targeted programs to improve the
efficiency and stakeholder satisfaction. accessibility of services in rural and
Digital Service Platforms underserved communities.
Stakeholder Engagement and
Develop and deploy digital tools to
automate and streamline service Feedback Mechanisms
delivery, including online portals for
Conduct regular forums, surveys, and
applications, feedback, and updates.
workshops to gather insights and refine
Customer Support Enhancement service offerings based on stakeholder
needs.
Establish a dedicated customer support

team and helpdesk to address inquiries
and resolve issues promptly.

Service Standards and Metrics

Define and implement measurable
service delivery standards, with regular
performance reviews and updates.

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