Page 25 - Sibu water board Final Cover
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Corporate
Progress
CusToMEr sErViCE
Customer Service Section provides services pertaining to application for water supply and transfer
or closing of accounts and handling of customers’ complaints. 2,389 new services were installed
in the year, bringing the total number of connections at the end of the year to 82,933. Out of this
number, only 70,252 are active accounts, which the rest were temporarily disconnected either
on-request by the customers or due to non-payment.
There was a net increase of 3.86% of active customer accounts over the previous year. The
composition of the active accounts is as follows:
Sector Number Percentage
Domestic 60,294 85.83
Domestic/Commercial 660 0.94
Commercial 9,254 13.17
Others 44 0.06
TOTAL 70,252 100.00
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