Page 24 - Sibu water board Final Cover

Corporate CusToMEr sErViCE
Progress & disTriBuTion

CORPORATE PROGRESS

CUSTOMER SERVICE & DISTRIBUTION
disTriBuTion sYsTEM
DISTRIBUTION SYSTEM
Distribution Section is responsible for the maintenance of the watermains, communication pipes, pipe appurtenances
Distribution Section is responsible for the maintenance of the watermains, communication pipes,
and the operation of Booster Stations/Pumping Station at Deshon, Teku, Stabau, Mile 19, Sibu West, Miles 13, Pasai
pipe appurtenances and the operation of Booster Stations/Pumping Station at Deshon, Teku,
Siong and Sibu Jaya. The numbers of watermains, communication pipes and pipe appurtenances repaired/renewed
Stabau, Mile 19, Sibu West, Miles 13, Pasai Siong and Sibu Jaya. The numbers of watermains,
during the year are as follows:-
communication pipes and pipe appurtenances repaired/renewed during the year are as follows:-
Water Mains, Communication Pipes and Pipe Appurtenances and Meters
Repaired/Renewed/Replaced In 2017
Water Mains, Communication Pipes and Pipe appurtenances and Meters
Particulars repaired/renewed/replaced in 2017 Renewed/Replaced
Repaired
Particulars
Repaired
Watermains 756 nos. Renewed/Replaced
10.045 km
Watermains 2,532 nos. 980 nos.
756 nos.
10.045 km
Communication Pipes
Communication Pipes 2,532 nos. 980 nos.
Pipe Appurtenances 131 nos. 1,095 nos.
Pipe Appurtenances 131 nos. 1,095 nos
Meters 1,483 nos. 340 nos.
Meters 1,483 nos. 340 nos.
The Flushing Section had carried out 3,198 numbers of flushing during the year throughout the distribution system
The Flushing Section had carried out 3,198 numbers of flushing during the year throughout the
to ensure clean water was supplied to the customers.
distribution system to ensure clean water was supplied to the customers.

NON-REVENUE WATER
non-rEVEnuE WaTEr
The Board’s Non-Revenue Water (NRW) for the year was recorded at 38.45% (which accounts for 21,510
megalitres), as compared to 35.11% (which accounts for 18,620 megalitres) the previous year. The graph below
The Board’s Non-Revenue Water (NRW) for the year was recorded at 38.45% (which accounts for
shows the NRW levels for year 2008 – 2017.
21,510 megalitres), as compared to 35.11% (which accounts for 18,620 megalitres) the previous
year. The graph below shows the NRW levels for year 2008 – 2017.
NON-REVENUE WATER (2008 - 2017)

NON-REVENUE WATER (2008-2017)
45.00
40.00
Non-Revenue Water (%) 35.00

30.00
25.00
20.00
15.00

10.00
5.00
-
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

Year

19