Page 18 - AnnualReport2014
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CusToMEr sErViCE
Customer Service Section provides services pertaining to application for water supply and transfer or
closing of accounts and handling of customers’ complaints. 2,393 new services were installed in the
year, bringing the total number of connections at the end of the year to 73,216. Out of this number, only
64,093 are active accounts, which the rest were temporarily disconnected either on-request by the
customers or due to non-payment.
There was a net increase of 3.77% of active customer accounts over the previous year. The composition
of the active accounts is as follows:
Sector Number Percentage
Domestic 55,134 86.02
Domestic/Commercial 811 1.27
Commercial 8,098 12.63
Others 50 0.08
Total 64,093 100.00
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Customer Service Section provides services pertaining to application for water supply and transfer or
closing of accounts and handling of customers’ complaints. 2,393 new services were installed in the
year, bringing the total number of connections at the end of the year to 73,216. Out of this number, only
64,093 are active accounts, which the rest were temporarily disconnected either on-request by the
customers or due to non-payment.
There was a net increase of 3.77% of active customer accounts over the previous year. The composition
of the active accounts is as follows:
Sector Number Percentage
Domestic 55,134 86.02
Domestic/Commercial 811 1.27
Commercial 8,098 12.63
Others 50 0.08
Total 64,093 100.00
18
