Page 172 - SP2025

Strategic Plan 2025 - 2030 | MEITD

Target
Strategic Objectives Key Performance Indicators Weightage Strategic Initiatives
(IV/T/ST)
• Policy Development
• Stakeholder Consultation
IP14M1: Number of New or Updated • Policy Review
IP14 Comprehensive Policies and Policies and Regulations formulated 1.5% 1/2/3
Regulatory Frameworks (1.5%) • Capacity Building for Compliance
(1.5%) • Compliance Monitoring Systems
• Annual Policy Impact Reports
• Policy Refinement Task Force

• Develop comprehensive SOP and
IP15M1: Percentage of services procedures.
IP15: Enhance Service Delivery delivered digitally or through innovative 2.5% 80/85/90
(2.5%) • Implement best practices in SCS.
platforms. (2.5%) • Service Excellence Program
•

Organisational Capacity Perspective: 15%
• Training Needs Analysis
• Annual training plan.
OC1M1: Improvement in staff
OC1: Enhance Training and • Staff training – in-house training, public
Development (7.5%) performance ratings over time (E- 5% 80/85/90 training.
Prestasi). (7.5%)
• On-The-Job Training\
• Coaching
• Integrity Pledge and Awareness
Programs
OC2: Internalized Shared Values OC2M1: Culture Rating Index (7.5%) 5% 80/85/90
(7.5%) • Wellness programs, mental health
support, and work-life balance initiatives.
• Team-Building Activities and Retreats

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