Page 3 - AnnualReport2014
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dEVELoPMEnT
TANJUNG MANIS WATER SUPPLY
The year 2014 marked the important milestone for the implementation of Tanjung Manis Water Supply
Phase 1 project. The works commenced on 11 November 2013 with a 2 years’ contract period. With the
project split into 8 packages, each package has its unique issues and problems, and the interfacing for all
of them posted a major challenge to the supervision team.
Nevertheless, through numerous discussions, meetings and fortnightly tracking of the work programmes,
the various packages are now expected to be completed on various dates ranging from September 2015 to
February 2016. Barring unforeseen circumstances, the investors and consumers should get the supply in
March 2016.
NON-REVENUE WATER (NRW)
NRW related projects remained the major focus for the Board. An amount of RM7.27 million of Federal
loan was disbursed to the Board for the expenditure incurred in 2014, including the “Pemasangan Paip
Utama Di Jalan Tun Ahmad Zaidi Adruce” project.
The Board had spent RM3.68 million in 2014 to carry out various NRW activities including Geographical
Information System (GIS), Meter Renewal, Development of the District Metering Area (DMA), Upgrading
of Systems and Mains, Renewal of Water Mains, Network Maintenance, and also Pressure Management.
There are many challenges in the implementations of the NRW Management Program. Different systems
such as SCADA, NRW Manager, and GIS had been introduced in order to manage the challenges faced
by the NRW Team. Outsourcing of leakage detection activities was carried out as an effort to tackle the
insuficient manpower issue. Another challenging task for the NRW Team was isolating the multilinked
DMA’s within the supply area. The DMA’s isolation works will continue into year 2015, and are expected
to be completed by end of 2015.
OTHER DEVELOPMENT PROJECTS
Project “Pemasangan Paip Utama untuk Zon 60-meter Jalan Tun Ahmad Zaidi Adruce (Stage 2)”
commenced in March 2014, and was targeted to be completed in middle of 2015. Once completed, there
will be dual supply line to ensure minimum interruptions to the 60-meter zone supply area, where several
places of utmost importance e.g. hospital, airport, army camps and Sibu Jaya Township are located.
In 2014, the Federal Government had approved the loan on “Renewal and Upgrading of Reticulation
System” under a separate vote head. This enabled the Board to carry out more pipe replacement works in
the distribution system especially more replacement/renewal of Spun Iron mains.
CUSTOMER SERVICE
Ministry of Public Utilities had set up the standard survey questions to be used by all water agencies in
Sarawak. The Board had carried out the online survey on customers’ satisfaction. The irst 3,000 online
respondents had been given a discount of RM1, from their water bill. Only 142 nos. of Board’s consumers
had responded to this online survey. The result was forwarded to the Ministry for their compilation and
analysis. It can be viewed at the Board’s website.
3
TANJUNG MANIS WATER SUPPLY
The year 2014 marked the important milestone for the implementation of Tanjung Manis Water Supply
Phase 1 project. The works commenced on 11 November 2013 with a 2 years’ contract period. With the
project split into 8 packages, each package has its unique issues and problems, and the interfacing for all
of them posted a major challenge to the supervision team.
Nevertheless, through numerous discussions, meetings and fortnightly tracking of the work programmes,
the various packages are now expected to be completed on various dates ranging from September 2015 to
February 2016. Barring unforeseen circumstances, the investors and consumers should get the supply in
March 2016.
NON-REVENUE WATER (NRW)
NRW related projects remained the major focus for the Board. An amount of RM7.27 million of Federal
loan was disbursed to the Board for the expenditure incurred in 2014, including the “Pemasangan Paip
Utama Di Jalan Tun Ahmad Zaidi Adruce” project.
The Board had spent RM3.68 million in 2014 to carry out various NRW activities including Geographical
Information System (GIS), Meter Renewal, Development of the District Metering Area (DMA), Upgrading
of Systems and Mains, Renewal of Water Mains, Network Maintenance, and also Pressure Management.
There are many challenges in the implementations of the NRW Management Program. Different systems
such as SCADA, NRW Manager, and GIS had been introduced in order to manage the challenges faced
by the NRW Team. Outsourcing of leakage detection activities was carried out as an effort to tackle the
insuficient manpower issue. Another challenging task for the NRW Team was isolating the multilinked
DMA’s within the supply area. The DMA’s isolation works will continue into year 2015, and are expected
to be completed by end of 2015.
OTHER DEVELOPMENT PROJECTS
Project “Pemasangan Paip Utama untuk Zon 60-meter Jalan Tun Ahmad Zaidi Adruce (Stage 2)”
commenced in March 2014, and was targeted to be completed in middle of 2015. Once completed, there
will be dual supply line to ensure minimum interruptions to the 60-meter zone supply area, where several
places of utmost importance e.g. hospital, airport, army camps and Sibu Jaya Township are located.
In 2014, the Federal Government had approved the loan on “Renewal and Upgrading of Reticulation
System” under a separate vote head. This enabled the Board to carry out more pipe replacement works in
the distribution system especially more replacement/renewal of Spun Iron mains.
CUSTOMER SERVICE
Ministry of Public Utilities had set up the standard survey questions to be used by all water agencies in
Sarawak. The Board had carried out the online survey on customers’ satisfaction. The irst 3,000 online
respondents had been given a discount of RM1, from their water bill. Only 142 nos. of Board’s consumers
had responded to this online survey. The result was forwarded to the Ministry for their compilation and
analysis. It can be viewed at the Board’s website.
3
